About HostlyHost
HostlyHost began as an internal tool for properties operated under Relax at Our Place. It grew from the day-to-day need to verify stays, manage smart-lock access, and give guests a clear path to help when access issues happen outside normal business hours.
How it started
HostlyHost began as an internal tool built to manage guest access for properties operated under Relax at Our Place. As the portfolio grew, we adopted TTLock-enabled smart locks and needed a reliable way to automate access management alongside reservation workflows.
To support that process, HostlyHost integrated with Hospitable to maintain reservation information and automate guest access operations. The platform evolved from a simple lock-management utility into a broader guest support solution designed around real operational challenges faced by short-term rental hosts.
One recurring challenge was helping guests who experienced access issues outside normal business hours. We implemented a dedicated 24/7 support line so verified guests could get assistance when they needed it most.
Properties managed under Relax at Our Place now display HostlyHost support information directly at the entrance, giving guests a clear path to assistance throughout their stay. The result has been fewer disruptions, faster resolutions, and a better guest experience.
As additional properties and co-host partners joined the platform, HostlyHost expanded beyond lock management into reservation verification, property-specific resources, guest guidance, house manuals, how-to videos, support calls, and messaging services.
What it became
Security first
For TTLock integrations, our objective is to use vendor-authorized OAuth workflows whenever available and avoid storing customer lock account passwords. Access is granted by the property owner and can be revoked at any time through the connected platform.
Looking forward
After proving its value across our own operations, HostlyHost is now being expanded to serve fellow hosts, co-hosts, and property managers. Our goal is simple: provide hosts with a reliable way to automate access operations and give guests a clear path to assistance whenever they need help.